Refund policy

At Sully Outfit Co., your satisfaction is our top priority. That’s why we’ve designed a clear and simple return and exchange process that protects your rights and keeps your experience with us worry-free.

Cases Eligible for Return or Exchange

You can request a return or exchange in the following cases:

• If the size doesn’t fit.
• If the product has a manufacturing defect.
• If the product you received is different from what you ordered.
• If you change your mind within the allowed period.

Return & Exchange Period

You can request a return or exchange within 14 days from the date you receive your order.

Conditions

• Items must be in their original condition: unused, unwashed, and undamaged.
• Items must include the original packaging, labels, and tags.
• Proof of purchase (order number or invoice) is required.
• Special offers or promotions may have specific conditions, which will apply accordingly.

Shipping Costs

• If the issue is from our side (defect or wrong item), we cover all shipping costs.
• If the reason is personal (wrong size or change of mind), the customer bears the shipping costs.

How to Return or Exchange

• Contact our customer service team via phone or WhatsApp.
• Provide your order number and a clear description of the issue.
• We’ll review your request and arrange a courier to pick up the item from your doorstep.
• Once we receive and inspect the product, we’ll process your refund or send a replacement as requested.

Important Notes

• We do not accept items that have been used, washed, or damaged.
• Customized or altered products cannot be returned unless they have a clear defect.
• Refunds are processed within 7–10 working days after the item is received and inspected.
• If you have any questions, our team is always here to help.

At Sully, we make sure your journey with us is smooth—from the moment you order, to the moment you wear and enjoy your outfit.