Refund policy

---

At Sully Outfit Co., your satisfaction is our top priority. Our return and exchange process is clear, simple, and protects your rights.

🔄 When Can You Return or Exchange?

• The size doesn't fit (exchange is subject to size availability).
• The item has a manufacturing defect.
• You received a different item from what you ordered.
• You changed your mind within the return period.

⏳ Return & Exchange Period

• You can request a return or exchange within 14 days from the date you receive your order.
• Manufacturing defects or wrong items should be reported within 48 hours of delivery, with clear photos of the item.

✅ Conditions

• Items must be unused, unwashed, and undamaged.
• Items must be returned with their original packaging, labels, and tags.
• Your order number is required.

💰 Return & Exchange Costs

• Manufacturing defect or wrong item: the return or exchange is completely free — we cover all shipping costs.
• Personal reasons (wrong size or change of mind): the customer covers the shipping costs.
• Refusing the order at delivery: a fee of EGP 85 applies.

💳 How You Get Your Money Back

• Refunds are made in one of the following ways, as agreed with you:
  • Cash through the shipping company's courier.
  • Instant transfer via InstaPay.
  • Mobile wallet transfer.
• Refunds are processed within 7–10 working days after we receive and inspect the item.

📞 How to Request a Return or Exchange

• Contact us by phone or WhatsApp on +20 11 02947733.
• Share your order number and a short description of the issue (with photos for defects).
• We'll arrange for the courier to pick up the item from your doorstep.
• Once we receive and inspect it, we'll send your refund or your replacement.

❗ Important

• Items that have been used, washed, or damaged cannot be returned or exchanged.

At Sully, we make sure your journey with us is smooth—from the moment you order to the moment you wear your outfit.